Optimizing Payments Acceptance and Compliance

with Enhanced Risk Controls

Course Duration - 1 Day

Level - Intermediate

Course Description

Managing business risk in today’s electronic payments industry is paramount to the success of any payments company. Criminals and other “bad merchants and fraudsters” are constantly testing and penetrating payments networks and companies to take advantage of acquirer, processor and payment service provider vulnerabilities to gain access and gather data. Failure to properly protect and manage all aspects of payments risk potentially opens up companies of all types to enormous liabilities and financial risk. All businesses need to be aware of the potential damage that poor management of reputational, brand, fraud and compliance risk can have, including risks that emerge from entering into agreements with merchants and other players who knowingly or unknowingly are associated with illegal, risky and brand damaging transactions and activities.

To meet these challenges management and staff must be informed about the card payment network rules (Visa, MasterCard), regulatory compliance, technology, processes and best practices for managing the risks and liabilities associated with accepting and/or processing electronic payments. This is particularly true for startups, SAAS and technology companies that enable payments in the eCommerce, mobile and POS environments.


The course is aimed at staff involved in merchant acquisition and payment operations managers, such as acquirer program and portfolio managers, marketplace administrators and payment facilitators, underwriters, risk managers and other staff involved in support of payments acceptance and processing. Participants attending should be interested in understanding the key responsibilities for managing payment and acquirer risk identified by Visa and MasterCard and how to ensure their company’s operations follow industry best practices to be compliant with the rules and risk standards for each card network.

Overall Course Objective

The course will enable payments professionals and risk managers to gain an in-depth understanding of solutions and best practices to address the potential gaps and pitfalls associated with managing the many types of risks involved in accepting and/or processing merchant payment transactions.

By the completion of the course, participants will be able to:

Understand accountabilities and responsibilities of participating in the payment network and their compliance requirements

Manage and control relationships with merchants and third party agents

Identify specific areas of risk that are relevant for each participant’s payment transaction processing business from merchants to aggregators and marketplaces

Identify appropriate best practice strategies to manage risk exposure and liability associated with the payments acceptance business

Ensure operations and practices are in compliance with payment network rules and risk standards across the following areas:

  • Policy framework and operational adherence to payment network rules

  • Merchant underwriting and agreements that define obligations of various parties involved in payments acceptance and to control merchant approvals

  • Funding controls and management

  • Merchant and agent monitoring for adequate controls to prevent harm to processing companies and the payments ecosystem

  • Staff education and training regarding payment network requirements awareness

Course Fee


Global Vision Group Company Description:

Global Vision Group is a payments industry consultancy firm that provides creative, cost-effective solutions to strategic and tactical issues.

Our team is comprised of 12 professionals with experience and expertise covering the spectrum of disciplines in payment systems and business enterprise strategy.

To learn more please visit our website at www.gvgroup.net.

Meet the GVGroup Instructors

The Global Vision Group instructors for this course are uniquely qualified based on their extensive experience in working with domestic and international clients on numerous risk assessments and best practices implementation projects with merchants, payment processors, payment facilitators and acquirers. Global Vision Group is a “certified assessment vendor” for Visa’s Chargeback Management, Fraud Management, Global Brand Protection, Global Risk Standards and Acquirer Risk Standards programs.

Thomas Layman, PhD
Thomas Layman, PhD
Tom Layman is the President and Founder of Global Vision Group. In addition to managing the company, he serves as the leader of its strategy practice group. His specialties include business strategy, financial modeling, research and risk mitigation.

Tom has over 30 years of international and domestic experience in the financial services and electronic payments industry. Prior to creating Global Vision Group, Tom was Senior Vice President with Visa U.S.A., holding a number of executive positions during his 11-year career there. He managed the Visa Profitability Consulting practice, as well as all of the business research functions, which included performing cost reduction and benchmarking studies, and served as Chief Economist.

As global relationship manager at Visa, Tom helped US-based issuers launch programs overseas. He also headed up all of Visa's efforts to mitigate the impact of personal bankruptcies on creditors, and cochaired a creditor coalition that helped write, introduce, and lobby bankruptcy legislation.

Prior to Visa, most of his experience was directed toward assessing the business environment risk of emerging markets. Tom holds a BA from Vanderbilt University and a PhD in international trade and finance from the University of North Carolina at Chapel Hill. Tom has over 20 published articles on credit card and economic policy issues and is coauthor of a book on the role of foreign direct investment in Indonesia. Tom also Chairs the Board of Directors of the San Francisco Consumer Credit Counseling Service (dba Balance).
Vinod Zalpuri
Vinod Zalpuri
Practice Leader, Operations & Efficiency Practice
Vinod is a GVGroup principal and leads the risk, operations & efficiency practice, where he specializes in best practices for debit, credit and ACH products, credit risk policy evaluation, risk and marketing score cards.

He has over 25 years of success in financial services and payment system organizations, developing and managing initiatives that enhance a company’s position, brand-differentiation and competitive strengths in the marketplace.

Vinod was Vice President with Visa USA for nearly a decade, where he was in charge of Issuer Risk Management and spearheaded various benchmarking and cost reduction initiatives in risk management to improve bankcard industry profitability.

Prior to joining Visa in 1992, Vinod was with Bank of America, where he was on the project team that successfully implemented the Flex Project bank-wide in 12 months.

He was also responsible for management of business unit financial reporting functions, spearheading one the major process-change projects undertaken by the bank.

His background also includes three years project management experience developing national grid infrastructure in Africa.

Vinod earned a Bachelor’s Degree in Engineering from Kashmir University and a Master’s Degree in Business Administration from San Francisco State University.
Kevin Atwood
Kevin Atwood
Senior Consultant
Kevin is senior consultant with GVGroup and brings over 23 years of experience domestically and internationally in the financial services and electronic payments industry.

Kevin’s career includes attaining the position of Senior Vice President at Visa, responsible for sales and partnerships with multiple top 10 issuing and acquiring banks that generated more than $40 billion in annual card sales volume. During his tenure there, Kevin was instrumental in delivering numerous new products and services to Visa’s banking clients. For example, Kevin supported supported the creation, development and initial launch of several fraud reduction programs, including the Issuers’ Clearing House Service and AntiCounterfeit Terminal Program, which have continued to save issuers millions of dollars.

In 2002, Kevin joined Wells Fargo Bank as Vice President and National Relationship Manager for the Merchant Processing Business. Kevin also served as a mortgage lending officer at Washington Mutual Bank, where he brought card marketing innovation concepts to the Home Loan Mortgage Banking Division.

Given this deep domain experience in the financial services industry, Kevin’s expertise covers a broad range of areas, including marketing, debit, credit and ACH products, customer life cycle management, relationship management, product innovation, merchant processing in both the physical and online environment, co-branding, commercial card products, operations, risk management and collections. Kevin holds a B.A. degree from San Jose State University.
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